The
IT Support Specialist or Help Desk Professional’s role is to ensure proper computer
operation so that end users can accomplish business tasks, including timely
technical support for Trading and Market Data Systems in a fast-paced,
high-pressure environment. System Administrators shall receive, prioritize,
document, and actively resolve end user help requests. Problem resolution will
involve the use of diagnostic and help request tracking tools, as well as
require that the individual give on-site, hands-on help at the desktop level.
You will be
responsible for:
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Set up and
maintenance of PCs, laptops and software for new and existing users
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Daily support
and maintenance of proprietary and third party business applications
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Participate in
after-hours support rotation
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Create
technical documentation for specific applications
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Other related
duties and tasks as assigned or required
The successful
candidate will possess:
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The ability to
work independently as well as part of a team
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Effective
communication skills to be utilized in follow-up with user community and other
IT professionals
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Pleasant
demeanor and phone skills that include friendliness, enthusiasm, and excellent
follow thru for problematic incidents
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Desire to
recognize and explore new learning opportunities
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Ability to meet
deadlines
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Knowledge of
the Financial Industry i.e. Equity and Fixed Income Trade environments
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Exhibit *team*
attitude at all times
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Skill in
working in fast-paced, stressful environments
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Skill in
assessing and prioritizing multiple tasks, projects and demands.
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Must have 3 to
5 years experience in technical support
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Strong
understanding of Windows XP
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Experience
troubleshooting PCs, laptops, printers, PDA’s and peripherals
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Experience with
Market Data Systems is an asset - Bloomberg, Bridge and Reuters 3000
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Solid grasp of
TCP/IP, DNS and Networking fundamentals
-
Thorough
understanding of Microsoft Office XP Suite