The MS Exchange Specialist’s role will be to manage Microsoft Exchange servers. Responsibilities include setting up user accounts and mailboxes, backup and restore operations and security. The incumbent is to work collectively with a team of senior engineers to ensure stable operation of Exchange e-mail messaging systems in a large and complex environment. This environment consists of multiple email servers spread across two data centers and several remote sites.

• Planning, installing, configuring, supporting, and optimizing Exchange server systems, network connections and communication links
• Delivering 3rd level support, participating in after hours 24x7 support rotation and ensuring repeatable processes are documented

§  Monitor, document and report on system utilization and capacity

§  Implement changes that will optimize existing hardware and network resources

§  Monitor virus and spam filtering statistics and success rates

§  Resolve escalated email routing, connectivity and filtering support issues

§  Participate in architectural and configuration discussions

§  Document process and procedure for transition to Tier I and II groups

§  Participate in a migration from Exchange 5.5 to 2003

§  Monitor backups and perform periodic test restores

§  Other related tasks or duties as assigned or required.

• Five years experience supporting Microsoft Exchange.
• Participated in a large scale migration to Exchange 2003.
• Experience working within large and complex technical environments.
• Exceptional customer support skills.
• Skill in working independently.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in working in fast-paced, stressful environments

• Excellent over-the-phone troubleshooting skills with vendors, clients, and partners
• Pleasant demeanor and phone skills that include friendliness, enthusiasm, and excellent follow thru for problematic incidents
• Excellent written, interpersonal and verbal communication skills
• Have a *team* attitude.
• Knowledge of industry best practices related to email routing, filtering, monitoring, storage, backup and disaster recovery is required.

• Windows NT, 2000,Server 2003, Exchange 5.5, 2000 & 2003
• Active Directory, Iron Mail, Symantec Mail Security for Exchange, Blackberry Enterprise Server, Intellisync Server.
• MCSE required.